Hubcaps › Return Policy & FAQ

Return Policy & FAQ

Thank you for taking time to review our policies regarding returns, exchanges and refunds! We understand that purchasing a hubcap or center cap for your vehicle can be a little overwhelming, which is why we want to make sure that all the details of a transaction with our company are 100% clear. Please take the time to read this thoroughly before making a purchase.

Please allow 5-7 business days for all refunds & exchanges to process!

Thank you again for your business!

RETURNS

Returns are accepted within 30 days of the delivery date and must be accompanied with a copy of the invoice or Returned Merchandise Form.
Please note that you do not have to expedite the shipping on your return (as long as it is postmarked before the 30 day period). Also, expediting your return does not expedite the return process time frame.

Buyer is responsible for the return shipping (this includes refusal of the order, or if the order is returned by the carrier due to an invalid or incomplete address). If the order is returned, a charge of $10.00 will apply to re-ship the order.

Item(s) must be returned in the same condition they were received and placed inside the plastic bags provided. Item(s) returned with obvious signs of use or damage may be subject to refusal.

Returns will be refunded minus a $10 or 10% restocking fee (whichever is greater) and if applicable minus any return shipping costs billed by the carrier such as order refusal or returned to sender.
The restocking fee helps us recover a portion of the expenses incurred for original packaging, inspection of the returned items, repackaging using new materials, and restocking the returned products.

Item(s) returned for an exchange will be refunded minus the applicable restocking fee. Then, a new order will be created for the exchange and buyer will be charged at that time for the exchange.

FAQs

PRODUCT QUALITY

Are your hubcaps/center caps new or used?

Our factory original inventory is used. Non-original products (items without logos) are always new.

What condition are the hubcaps/center caps in?

Most of our inventory is reconditioned to look like-new, unless otherwise noted on the item details. However, chrome caps will show signs of wear, as we are not able to re-chrome. All items are guaranteed to be functional, regardless of condition.

Vintage items are sold in “as is” condition. These items will show signs of wear (faded paint, dings, scratches, etc.) due to their age.

SHIPPING

How long before I should expect to see my order?

Orders typically ship out with UPS or the US Postal Service within 1-2 business days after the order is placed, and delivery is between 1 and 5 business days after the order is shipped, depending on your location (we are shipping from California).

What is the cost of shipping?

We offer free standard ground shipping per order of $20.00 or more within the Contiguous U.S. Free shipping is only for the first shipping attempt. In the event your order is returned due to an incorrect shipping address provided, a charge of $10.00 will apply to re-ship the order (in addition to any return shipping costs billed by the carrier).

Do you offer expedited shipping?

If you are looking to expedite your order, please call our office at (800) 826-5880 to speak to a representative about expedited shipping rates. Please note that shipping charges are non-refundable.

Do you ship outside of the contiguous U.S?

We also ship to Alaska, Hawaii and Puerto Rico. Please note, shipping to these locations would not qualify for free shipping. Please contact us for shipping to any of these locations for S&H fees.

Do you ship to PO Boxes?

Yes. We do request that an alternative physical address be provided with the order in the event that we are unable to ship to the PO Box with larger packages. Also, shipping to a PO Box may take additional time for larger packages.

HUBCAP FINISH

How do I determine my hubcap/center cap finish?

For assistance with determining the finish of your hubcap or center cap, check out our Finding your Finish page or give us a call Toll Free at (800) 826-5880. If you’d like, you can also send us a clear photo of the front and back of your clean cap to support@hubcaps.com and we will be happy to assist with identifying the finish.

Here’s a short description of the different finishes you’ll come across on our site:
Silver = painted silver (some call this gray)
Hyper Silver = metallic undertone (also referred to as "gun-metal" gray)
Chrome = shiny “mirror like” (you can see your reflection clearly)
Brushed = brushed aluminum (looks like the bottom side of a coke can, or a stainless steel fridge, has small lines like a CD)
Polished = hazy mirror-like (can’t see your reflection clearly)
Charcoal = dark gray (may be confused with black color)

HUBCAP & CENTER CAP SIZE

How do I figure out what hubcap size I need?

DO NOT physically measure your hub caps! Using a tape measure to determine the size of your hubcap WILL give you an incorrect reading.

Hubcap Size is actually easily determined by looking at your tire in order to locate a series of numbers and letters similar to “P175/65/R15”, the numbers after the letter “R” tell you the hubcap size you need. In our example “P175/65/R15” you need 15” wheel covers because 15 is after the letter “R”. R14 would be 14” , R15 = 15” , R16 = 16” and so on.

How do I figure out what center cap I need?

To order the correct center cap, carefully remove one of your center caps using a flat head screw driver. On the back side of the center cap, you will find the part number. The part number has to match exactly what you see on the website or the center cap will not fit. If you still need help, please call us Toll Free at (800) 826-5880 we love to help!

In addition to matching the numbers and size, double check to see that you are ordering the correct finish! We are standing by to help with this so please call us.

TRACKING & CANCELLATIONS

*Once the order has shipped, an automated email is sent with tracking information to the email you provided.

I went to the tracking page and can't find my package, what do I do?

If the tracking page isn't working for you we may not have input your tracking into the system yet. You can always contact us by calling us Toll Free at (800) 826-5880. Please allow 24 hours for the carrier to update the status of your tracking.

Can I cancel my order?

Most orders can be cancelled prior to shipping by calling our Toll Free number, (800) 826-5880, M-F 7:30 am - 5:00 pm (PST).

BUYING HUBCAPS

Do You Buy Hubcaps?

We buy hubcaps, but keep in mind, we buy in large quantities (100’s - 1,000’s at a time). We no longer purchase vintage, classic or metal caps.