|Customer Responsibilities||Our Responsibilities|
All refunds or exchanges must be done within 30 calendar days.
All refunds or exchanges have to be received back at our facility unused and undamaged with a copy of the invoice in the box.
Cancellations must be done the same day, before your order is shipped.
Note that ALL refunds are done minus a 10% restocking fee (minimum of $10). Also, return to sender (refusal) fees billed by shipping carrier will be deducted from the refund amount, along with the restocking fee.
All items must be packaged in the exact way they were shipped to prevent any damage.
You are responsible for providing part numbers or a picture of your wheel when purchasing a center cap, without this, we CANNOT guarantee a correct fit. Check out our center caps buyer beware video before purchasing!
You are responsible for determining the correct finish of your hubcap or center cap; our staff is always available to give you all the assistance you need and can be reached at our Toll Free number 800-826-5880 during regular business hours.You are responsible for determining the correct size of your hubcap, this can be done through contacting our staff for assistance or by viewing our 'How to Measure your Hubcap Size' video before ordering online.
You are responsible for the return shipping (this includes refusal of the package) to our facility for a return, exchange or a refund. A re-shipping fee of $10 will apply to all exchanges. We do not cover return shipping or other shipping expenses unless we are at fault for sending an incorrect or damaged item.
We CANNOT guarantee hubcaps or center caps against loss, improper installation, nor damage done to items during installation. View our Correct Hubcap Installation Video for step by step instructions!
We provide FREE shipping for customers ordering within the Contiguous U.S on orders of $20 or more; our company ships through UPS ground or the United States Postal Service (USPS).
Please note that shipments to PO Boxes generally take longer to arrive.
Expedited shipping such as Next Day Air, 2 day Air or 3 day air is available, but is at the customer's cost. The price of these options is dependent upon the dimension and weight of the package.
Customers located outside of the Contiguous U.S are always welcome to contact us at our local number 909-597-2600 for the estimated shipping costs of their particular order.
Note that our FREE shipping is a service provided and will only be provided once. A re-shipping fee of $10 will apply to all exchanges. We do not cover return shipping in the case of an exchange or a refund unless we are at fault for sending an incorrect or damaged item.
Please remember that we will do our best to serve you! If you have a concern, problem or question, we are always available to work together with you to come up with a solution everyone can be happy with.